Contact Tessaro support#
Need help with Tessaro? Email support@tessaro-theme.com. Include the details below so we can understand and reproduce the issue.
Include these details#
- Your store URL and Tessaro version.
- The affected storefront URL and whether the issue appears on the live theme or a preview.
- Steps to reproduce, expected behavior and actual behavior.
- Device/browser, market/language, and any relevant app or custom-code changes.
- A screenshot or short recording, with personal/customer information removed.
Choose the right starting point#
| Topic | Where to start |
|---|---|
| Section layout, controls or a reproducible theme error | Email support@tessaro-theme.com with the reproduction details below. |
| Payments, taxes, shipping rates, account eligibility or admin access | Shopify configuration/support or the relevant provider. |
| Third-party app functionality | The app provider, with a clean reproduction. |
| Custom design or code work | A scoped customization project; do not assume it is included with theme maintenance. |
Before you send#
Never include passwords, access tokens, payment details or customer records. If access to a store is needed, we will agree on the appropriate way to provide it. Describe any custom code or apps involved in the issue.